Frequently Asked Questions

SmartCMS is a programme under IHIS aim at enhancing Clinic Management Systems (CMS) through integration with Singapore’s public healthcare system so that information can flow seamlessly between the clinic & public healthcare systems.

To meet the Tier 1 requirements, the CMS would need to be integrated with public healthcare systems and programmes like Healthier SG, CHAS, & more. The CMS should also be able to support contributions to the National Electronic Health Record (NEHR) system, meet specific cybersecurity requirements and adhere to the Code of Practice for data portability.

You can read more about the SmartCMS program here: click here.

On top of the seamless information flow between the clinic and the public healthcare system, the SmartCMS program provides clinics with

– a high level of security,
– supports continual engagement & partnership with the Primary Care sector and
– offers a variety of smart services that increase the efficiency and productivity of the clinics.

There are a number of different programs & systems integrated with Galen Health’s CMS. To list a few; we are integrated with
– National Electronic Health Record (NEHR),
– Community Health Assist Scheme (CHAS),
– Public Health Preparedness Clinics (PHPC),
– Screen For Life (SFL)
and more.

We are also integrated with several labs to make it easy for our doctors to retrieve patients’ lab results.

Do contact our team here, to find out if Galen Health can integrate with other programmes/systems that your clinic is currently using.

Onboarding is easy, with only 3 steps;

1) Scan patients’ documents,
2) Upload data to the cloud &
3) Review uploaded data.

Rest assured that we are here to help clinics with every step of the onboarding process.

Yes, Training for doctors and clinic staff is included in our package.

Yes, there will be a POC assigned to the clinic to help with the onboarding & subsequent related troubleshooting of the CMS.
Clinics will also have 24/7 access to Galen Health’s localised support team.

Customisation options are available depending on the clinic’s requirements.
We welcome doctors to contact us and discuss any customisation requirements they may have, as well as explore options that would best fit the needs of their clinic.

Galne Health is amongst the first CMS in Singapore to be Healthier SG ready, providing valuable assistance to clinics by automating the Healthier SG workflow.
To read more about doctors’ roles in Healthier SG, click here.

We take security and privacy seriously and have taken multiple precautions to protect the clinic’s data.
Our CMS software has end-to-end data encryption, and we require 2FA for all our logins with password complexity validation. Additionally, our system is also CSA cybersecurity certified.